WinSkuBi Win CoBi WHeal WATS WinPAY WinCOPS

ERP Solutions Implementation Solutions Upgrade Solutions Support & Maintenance Solutions Custom Solutions Web Solutions CAE / CAD / CAM Solutions Self Services

Support Services Delivery Model Onsite Delivery and Support Offshore Delivery Support Integrated Onsite-Offshore Delivery Communication Control Model Global Support Model IT Offshore Support Landscape

Focus on Relationships Define Roles Visualize Success We Recommend You Decide Focus on Results

Help Desk Services Delivery Model Primary Service Desk Functions Help Desk Service Model Advantage is Pro-Active Monitoring

Location Map Address Inquiry Customer Support

Vision & Mission Goals Vertical Focus Domain Focus Alliances & Partnerships News & Events Client Speak Employee Speak

Home \| Resource Library \| Customer Support
Promise Delivery & Deliver Promise
Manufacturing \| Banking \| Finance \| Insurance \| Telecom \| Mobile Services \| Education and Publications \| Media and Entertainment \| Transportation & Logistics \| Trading Community \| Chemicals & Petrochemicals \| Oil, Gas & Energy \| Healthcare and Pharmaceuticals \| Government & Treasury \| Travel and Tourism \| Airlines, Shipping & Cargo \| Outsourced Operators.

Employee Speak

When I joined WinSys, during the induction, I saw hard work, dedication, passion and commitment very often. Now I am seeing it everywhere with the leaders, people and processes at all levels. I am proud to be the very first employee of WinSys. Come onboard with us to experience the difference from the crowd.
Revathi, Senior Executive HR & Talent Acquisition.

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Locations

RJ WinSys Technologies Pvt Ltd.
38, 3F Main, 8 Cross, Ramiah Layout, St. Thomas town,
Bangalore 560 084. INDIA.
Telefax: 00 91 80 2543 6755

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WinSys Communication Control Model (WCCM)

WinSys has a well defined Communication Control Model during the Support Engagement period, irrespective of the model whether Onsite, Offshore or Dual-shore.

WinSys recommends “Weekly Communication” at the Leadership level for the Planning and Reporting purposes and “Daily Communication” at the Managerial level for the Support Delivery activities, as mentioned in the Communication Control Model below.

Unique Benefits

With the combination of our global delivery model, our cost effective solution and our expertise in application support services, we ensure that

Cost Benefits

Reduction in total cost of ownership
Support operations within budgets
Efficient ROI
Risk vs. Reward, Time & Material, Transaction or FTE based, and Fixed Bid contracts

Operational Benefits

Address the Support needs of business processes that cross organizational boundaries
Provide a flexible business infrastructure that can scale to meet tomorrow's needs
Flexible, reliable and scalable resource model which leads to faster time to market
24*7, 9*5 or 365 days of uninterrupted support
Improvements in QOS and efficiency

The benefit of a structured, responsive Engagement Model
A robust Interaction model among the various stakeholders and partners
Contractual commitment on the partnership success with upfront agreements