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ERP Solutions Implementation Solutions Upgrade Solutions Support & Maintenance Solutions Custom Solutions Web Solutions CAE / CAD / CAM Solutions Self Services

Support Services Delivery Model Onsite Delivery and Support Offshore Delivery Support Integrated Onsite-Offshore Delivery Communication Control Model Global Support Model IT Offshore Support Landscape

Focus on Relationships Define Roles Visualize Success We Recommend You Decide Focus on Results

Help Desk Services Delivery Model Primary Service Desk Functions Help Desk Service Model Advantage is Pro-Active Monitoring

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Vision & Mission Goals Vertical Focus Domain Focus Alliances & Partnerships News & Events Client Speak Employee Speak

Home \| Resource Library \| Customer Support
Promise Delivery & Deliver Promise
Manufacturing \| Banking \| Finance \| Insurance \| Telecom \| Mobile Services \| Education and Publications \| Media and Entertainment \| Transportation & Logistics \| Trading Community \| Chemicals & Petrochemicals \| Oil, Gas & Energy \| Healthcare and Pharmaceuticals \| Government & Treasury \| Travel and Tourism \| Airlines, Shipping & Cargo \| Outsourced Operators.

Employee Speak

When I joined WinSys, during the induction, I saw hard work, dedication, passion and commitment very often. Now I am seeing it everywhere with the leaders, people and processes at all levels. I am proud to be the very first employee of WinSys. Come onboard with us to experience the difference from the crowd.
Revathi, Senior Executive HR & Talent Acquisition.

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Locations

RJ WinSys Technologies Pvt Ltd.
38, 3F Main, 8 Cross, Ramiah Layout, St. Thomas town,
Bangalore 560 084. INDIA.
Telefax: 00 91 80 2543 6755

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Customer Support

Increasingly companies are looking at their customer support organization as a source of competitive advantage. Providing consistent world-class service is a challenge. With the advent of the Internet, customers expect such service 24 hours a day, 7 days a week. RJ WinSys Customer Support Solution provides the solution to step up to the expectations and address customer support challenges. Write to our Help Desk Support at helpdesk@winsystech.com

RJ WinSys’s Helpdesk Support Team helps manage customer support tickets from submission to resolution. Create tickets and assign them to support reps automatically.

Define the support process you follow. Dynamically generate action buttons that guide customer support reps through the defined process. Know where every ticket stands in the resolution process and ensure no ticket slips through the cracks.

Access account and contact information related to the ticket. Send an electronic survey to measure customer satisfaction, when a ticket is closed. Generate reports to measure CSR productivity and customer satisfaction. Write to our Help Desk Support at helpdesk@winsystech.com

RJ WinSys Support Analytics

Get timely, fact-based insight into the entire support process.

RJ WinSys (WOODS & HDSM based models) dashboards offer instant snapshots of support key performance indicators (KPIs) including Productivity, Support Response Time, Customer Survey Results, etc.

Create reports easily without any technical know-how. With RJ WinSys, business users can create custom tabular, detailed, trend, distribution or matrix reports.

You can create reports instantly using report designers that walk you through the required steps. Write to our Help Desk Support at helpdesk@winsystech.com