WinSkuBi Win CoBi WHeal WATS WinPAY WinCOPS

ERP Solutions Implementation Solutions Upgrade Solutions Support & Maintenance Solutions Custom Solutions Web Solutions CAE / CAD / CAM Solutions Self Services

Support Services Delivery Model Onsite Delivery and Support Offshore Delivery Support Integrated Onsite-Offshore Delivery Communication Control Model Global Support Model IT Offshore Support Landscape

Focus on Relationships Define Roles Visualize Success We Recommend You Decide Focus on Results

Help Desk Services Delivery Model Primary Service Desk Functions Help Desk Service Model Advantage is Pro-Active Monitoring

Location Map Address Inquiry Customer Support

Vision & Mission Goals Vertical Focus Domain Focus Alliances & Partnerships News & Events Client Speak Employee Speak

Home \| Resource Library \| Customer Support
Promise Delivery & Deliver Promise
Manufacturing \| Banking \| Finance \| Insurance \| Telecom \| Mobile Services \| Education and Publications \| Media and Entertainment \| Transportation & Logistics \| Trading Community \| Chemicals & Petrochemicals \| Oil, Gas & Energy \| Healthcare and Pharmaceuticals \| Government & Treasury \| Travel and Tourism \| Airlines, Shipping & Cargo \| Outsourced Operators.

Employee Speak

When I joined WinSys, during the induction, I saw hard work, dedication, passion and commitment very often. Now I am seeing it everywhere with the leaders, people and processes at all levels. I am proud to be the very first employee of WinSys. Come onboard with us to experience the difference from the crowd.
Revathi, Senior Executive HR & Talent Acquisition.

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Locations

RJ WinSys Technologies Pvt Ltd.
38, 3F Main, 8 Cross, Ramiah Layout, St. Thomas town,
Bangalore 560 084. INDIA.
Telefax: 00 91 80 2543 6755

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WinSys Global Support Model (WGSM)

WinSys Global Support Model (WGSM) below is a classical model.

You tell us

Your office hours & The Hours you want us to support you as follows:

24 x 7 Model
24 x 5 Model
18 x 5 Model
12 x 5 Model

Idea HERE is - Why do you pay for 24x7 when you actually need 18 x 5 model.

WinSys will submit the Global Support Model (WGSM) to you, exactly suiting

Your Budget
Your Time Zone (Follow the Sun Model)
Your Location Coverage (Follow the Sun Model ) as follows:

WinSys Global Support Model

1. Technical Expertise for Oracle Apps eBusiness Application Maintenance & Support

Help Desk Support
Problem management
Related support services

2. Maintenance

Routine Health check maintenance
4-8 hours of Database Monitoring
Remote DB Management / Monitoring / Administration
Application Maintenance and Support
Periodic Patch and Fix update

WinSys Offshore Support Team can handle any time zone for you…
We work for you round the clock – to keep your business ON, round the clock.

Global Support Model	Service Desk	ON Site Delivery Model
IT Offshore Support Landscape	IT Help Desk	Offshore Delivery Model
Support Services Delivery Model	Global Offshore IT Support	OnSite-Offshore Delivery Model