• Support Services Delivery Model
• Onsite Delivery and Support
• Offshore Delivery Support
• Integrated Onsite-Offshore Delivery
• Communication Control Model
• Global Support Model
• IT Offshore Support Landscape

WinSys Global Support Model (WGSM)

WinSys Global Support Model (WGSM) below is a classical model.

You tell us

Your office hours & The Hours you want us to support you as follows:

• 24 x 7 Model
• 24 x 5 Model
• 18 x 5 Model
• 12 x 5 Model

Idea HERE is - Why do you pay for 24x7 when you actually need 18 x 5 model.

WinSys will submit the Global Support Model (WGSM) to you, exactly suiting

• Your Budget
• Your Time Zone (Follow the Sun Model)
• Your Location Coverage (Follow the Sun Model ) as follows:

WinSys Global Support Model

1. Technical Expertise for Oracle Apps eBusiness Application Maintenance & Support

• Help Desk Support
• Problem management
• Related support services

2. Maintenance

• Routine Health check maintenance
• 4-8 hours of Database Monitoring
• Remote DB Management / Monitoring / Administration
• Application Maintenance and Support
• Periodic Patch and Fix update

WinSys Offshore Support Team can handle any time zone for you…
We work for you round the clock – to keep your business ON, round the clock.