WinSys:Complete and Comprehensive IT soultions

Employee Speak

When I joined WinSys, during the induction, I saw hard work, dedication, passion and commitment very often. Now I am seeing it everywhere with the leaders, people and processes at all levels. I am proud to be the very first employee of WinSys. Come onboard with us to experience the difference from the crowd.
Revathi, Senior Executive HR & Talent Acquisition.

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Locations

RJ WinSys Technologies Pvt Ltd.
38, 3F Main, 8 Cross, Ramiah Layout, St. Thomas town,
Bangalore 560 084. INDIA.
Telefax: 00 91 80 2543 6755

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WinSys Help Desk Service Model

WinSys provides Help Desk Service Model (HDSM) as follows which are backed up by robust processes, right infrastructure and competent resources (scalable to your needs) at our Offshore Delivery Center.

In this model we position our consultants in the client’s premises who work in continuous interaction with the client’s team for the entire engagement period. These consultants can be managed by the client managers or by our delivery managers.

Applicability of this model

Onsite delivery is dictated by the Infrastructure requirements
Customers want a high degree of control for reasons of confidentiality of the business data
Project needs continuous communication due to fluid requirements

Benefits to you

Single Point of Contact

Visibility of issues

Reduced Cost

Increased level of service

24*7, 21*5, 12*5 Options

Centralized Service desk.

Improved response time

Meaningful reporting on performance