WinSys Benefits to you
Single Point of Contact (SPoC),
Visibility of Issues,
Increased Service Levels,
24x7, 21x5 & 12x5 Options,
Quick Response Time,
Meaningful Intelligent Reports, not just reports,
Pro-active Monitoring, based on Approvals.
Dual-Shore Delivery Head,
RJ WinSys Team.
RJ WinSys Technologies Pvt Ltd.
2M-170, NGEF East, Kasturi Nagar,
Bangalore 560 043. INDIA.
Tel: 00 91 80 2542 6362
Integrated Onsite-Offshore Delivery and Support
In this model, the teams are placed both at Onsite and at offshore. While the interaction with the client teams is done by the Onsite team, offshore team is involved in executing the scope.
|Applicability of this model
- Project is complex and for a long term
- Scope is clearly defined but there exists constraint on time and cost
Our Delivery Methodology typically consists of the following stage gates -
Due-diligence phase: The Objective of this phase is to detail out the scope of systems, understand system architecture, interface contacts, incident history, problem records, understand the CMDB, formulate a more detailed operations plan, form the next level teams and mentor them, formulate the communication plane, document-discuss-negotiate-signoff on the key performance indicators of the engagement and service level agreements.
Ready State phase: After due-diligence comes the next phase of work which includes filling in the gaps in CMDB, reverse due-diligence on knowledge, identify, change and signoff on process gaps, identify improvement areas with an action plan.
Steady State: The team would be ready to execute the scope of work with no assistance from external teams. The action plans would be implemented and plans for continuous improvement would be formulated.