Employee Speak
When I joined WinSys, during the induction, I saw hard work, dedication, passion and commitment very often. Now I am seeing it everywhere with the leaders, people and processes at all levels. I am proud to be the very first employee of WinSys. Come onboard with us to experience the difference from the crowd.
Revathi, Senior Executive HR & Talent Acquisition.
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Locations
RJ WinSys Technologies Pvt Ltd.
38, 3F Main, 8 Cross, Ramiah Layout, St. Thomas town,
Bangalore 560 084. INDIA.
Telefax: 00 91 80 2543 6755
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Primary Service Desk Functions
- Receiving calls, first-line customer liaison
- Recording and tracking incidents and complaints
- Keeping customers informed on request status and progress
- Making an initial assessment of requests, attempting to resolve them (first call resolution) or refer them to someone who can
- Monitoring and escalation procedures relative to the appropriate SLA
- Identifying problems
- Closing incidents after confirmation with the customers
- Coordinating second and third line support
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