WinSys Benefits to you
Single Point of Contact (SPoC),
Visibility of Issues,
Increased Service Levels,
24x7, 21x5 & 12x5 Options,
Quick Response Time,
Meaningful Intelligent Reports, not just reports,
Pro-active Monitoring, based on Approvals.
Support Service Delivery Head,
RJ WinSys Team.
RJ WinSys Technologies Pvt Ltd.
2M-170, NGEF East, Kasturi Nagar,
Bangalore 560 043. INDIA.
Tel: 00 91 80 2542 6362
Primary Service Desk Functions
- Receiving calls, first-line customer liaison
- Recording and tracking incidents and complaints
- Keeping customers informed on request status and progress
- Making an initial assessment of requests, attempting to resolve them (first call resolution) or refer them to someone who can
- Monitoring and escalation procedures relative to the appropriate SLA
- Identifying problems
- Closing incidents after confirmation with the customers
- Coordinating second and third line support