WinSkuBi Win CoBi WHeal WATS WinPAY WinCOPS

ERP Solutions Implementation Solutions Upgrade Solutions Support & Maintenance Solutions Custom Solutions Web Solutions CAE / CAD / CAM Solutions Self Services

Support Services Delivery Model Onsite Delivery and Support Offshore Delivery Support Integrated Onsite-Offshore Delivery Communication Control Model Global Support Model IT Offshore Support Landscape

Focus on Relationships Define Roles Visualize Success We Recommend You Decide Focus on Results

Help Desk Services Delivery Model Primary Service Desk Functions Help Desk Service Model Advantage is Pro-Active Monitoring

Location Map Address Inquiry Customer Support

Vision & Mission Goals Vertical Focus Domain Focus Alliances & Partnerships News & Events Client Speak Employee Speak

Home \| Resource Library \| Customer Support
Promise Delivery & Deliver Promise
Manufacturing \| Banking \| Finance \| Insurance \| Telecom \| Mobile Services \| Education and Publications \| Media and Entertainment \| Transportation & Logistics \| Trading Community \| Chemicals & Petrochemicals \| Oil, Gas & Energy \| Healthcare and Pharmaceuticals \| Government & Treasury \| Travel and Tourism \| Airlines, Shipping & Cargo \| Outsourced Operators.

WinSys Benefits to you

Single Point of Contact (SPoC),
Visibility of Issues,
Reduced Cost,
Increased Service Levels,
24x7, 21x5 & 12x5 Options,
Centralized Desk,
Quick Response Time,
Meaningful Intelligent Reports, not just reports,
Pro-active Monitoring, based on Approvals.
Support Service Delivery Head,
RJ WinSys Team.

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Locations

RJ WinSys Technologies Pvt Ltd.
2M-170, NGEF East, Kasturi Nagar,
Bangalore 560 043. INDIA.
Tel: 00 91 80 2542 6362

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Support Services Delivery Model (SSDM)

WinSys has designed a comprehensive, responsive Offshore based Support Services Delivery Model (SSDM) to address the diverse support requirements of our clients.

After the Support period is over, WinSys, executes its “WinSys Transition Methodology” for the effective Knowledge Transfer (KT), Responsibility Transfer (RT) and Operational Transfer (OT) to the client team to ensure that the user community is comfortable taking over the support from WinSys.

WinSys’s Typical Transition Model – differentiation factor from the crowd.

WinSys customizes the solutions based on your needs

Addressing diverse requirements across your functional and geographical business units.
With a combination of teams from our delivery centers in Bangalore, we offer you a tailored solution which addresses your business needs and your financial budgets.

WinSy’s Customized Support Service Offerings include -

Flexible scope for services
Costing on

Fixed Price
Pure T&M (Time and Material)
Managed T&M (Time and Material – with Project Management, defined responsibilities and Ownership)
SLA Based

Application Ownership

Fixed Price
Shared resources
Owning the service

Delivery Model

Onsite
Offshore
Onsite-Offshore